Felixs BBQ With Soul Corporate Philosophy
BBQ is what we do… Soul Food is who we are!
OUR CORPORATE PHILOSOPHY CONSISTS OF OUR “MISSION” AND “THE FELIX’S WAY”. AS A SYMBOL OF SUCH MANAGEMENT CONCEPTS, WE UPHOLD THE BRAND SLOGAN OF “SERVING SOUTHERN HOSPITALITY DAILY” FOR CLIENTS.
Mission“Contribute to clients and customers wellbeing though exceptional service with the deliberate intent of providing great memorable experiences’ Serving Southern Hospitality Daily.” We at Felix’s retain an attitude of relentlessly pursing excellence in everything we do in such a way that clients and customers fi nd outstanding. Our Mission is to deliver safety, prosperity, comfort, and affluence not only to clients and customers whom we contact directly but also to every stakeholder.
The Felix’s Way
“The Felix’s Way” describes the “values,” “attitude and mindset,” and “code of conduct” that all employees of Felix’s must follow in order to achieve our “Mission” to “Contribute to clients and customers wellbeing though exceptional service with the deliberate intent of providing great memorable experiences’ Serving Southern Hospitality Daily.”” The earnest aspirations, wisdom, and values of those who came before us and supported Felixâ€™s since its foundation have accumulated over a long period of time to become “Felix’s DNA” that has been inherited by each new generation. Laying this DNA out in statutory form, “The Felix’s Way” serves as our criteria and an emotional mainstay.
PLACE SAFETY BEFORE EVERYTHING ELSE
- Achieve zero accidents and injuries.
- Establish a safe and healthy workplace for all.
AMAZE AND INSPIRE OUR CLIENTS AND CUSTOMERS
- Have customers say, “This is exactly what we wanted.”
- Start with customer satisfaction and translate that into prosperity for all stakeholders.
ANTICIPATE AND LEVERAGE CHANGE
- Stay at the frontlines where we can sense changes in society and the market.
- Rapidly link sensed changes to actions.
- Refine our strengths, and aim to become the place customers want to go to first.
TAKE ON CHALLENGES FOR NEW VALUE CREATION
- Continue to take on challenges, even if we fail in the short-term, rather than do nothing for fear of failure.
- Embrace change, exercise a healthy curiosity and always take a bold step forward.
ACT PROMPTLY, AND ONCE A DECISION HAS BEEN MADE, BE DETERMINED TO CARRY IT THROUGH TO COMPLETION
- Take the first step forward and then think while advancing.
- Share information openly, have equal and fair discussions, and if a decision is made, work together as a team to bring out the best possible result.
- Make a daily effort to ensure frank and open communication beyond organizational boundaries and hierarchies.
TRANSFORM OURSELVES CONSTANTLY
- Anticipate challenges, implement reforms, and bring about growth in the spirit of progression.
- Keep on changing ourselves, seeing ongoing change as a starting point for growth.
- Continue to challenge ourselves and the future, with the conviction that changes in individuals lead to growth of the entire organization
HAVE AN ATTITUDE OF INTEGRITY, AND UNDERSTAND AND RESPECT DIVERSITY
- Take integrity and modesty as a starting point for action, and strive to build relationships of “respect and trust” with stakeholders.